Customer Service, Marketing & Sales

Our customer service, marketing and sales courses are designed for employees needing expert training online. These online training courses are designed to be convenient and are geared towards today’s remote workforce. In an ever-changing world the demands customer service, marketing, and sales put on a business will continue to evolve. At Vubiz, we aim to provide the best in online learning to benefit the employees in your organization. Whether a person is a seasoned professional, just getting started, or switching fields, they will find valuable information in our eLearning courses that will help them advance their career. Check out our courses below.

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Systematic Selling - The Complete Program

This Systematic Selling online training course is a nine-module course, designed to improve your professional selling skills. You will learn professional selling techniques and develop your own strategies for applying them to your market. This course will give you a highly effective process for planning, conducting, and reviewing your critical selling activities.

From $87.50

Telepro Online - Complete Program

This TelePro® online training Program is essential for anyone who interacts with internal or external customers over the telephone. This comprehensive program offers twelve modules designed to develop the interpersonal skills of anyone who interacts with internal or external customers on the telephone. To be efficient and successful, professional service representatives must develop effective telephone skills.

From $99.50

Telepro Online Program - Group One: 'Connecting' with the Customer

These Telepro-Connecting with the Customer online training courses are suitable for all reps as a base program and as the sole program for reps who have minimal need for the more interactive skills of the other courses. These courses focus on improving the customer experience by improving the learner's ability to connect with the customer.

From $47.50

Telepro Online Program - Group Two: Managing the Call

These Telepro-Managing the Call online training courses focus on those skills necessary for managing the call and are more suitable for those who must use the skills of listening, questioning, and controlling the interaction to bring the call to a timely and appropriate response. These courses include; effective listening, questioning skills, establishing control of the call, and regaining control of the call.

From $47.50

Telepro Online Program Elective Module 2 - Communicating Through Accents

This Telepro-Communicating Through Accents online training course outlines techniques to communicate effectively when speaking with someone whose first language is not English. “Communicating through Accents” addresses the skill of listening through accents and speech that is difficult to understand in order to maximize communication effectiveness. This course provides strategies for developing good listening habits.

From $17.50

Telepro Online Program Elective Module 3 - Holding and Transferring

In this Telepro-Holding and Transferring online training course you will learn how to put customers on hold and make transfers professionally and courteously. This course will cover using the hold feature, proper procedures for putting a customer on hold, how to reconnect with a customer after using the hold feature, how to effectively transfer calls and how to maintain positive control of the call.

From $17.50

Telepro Online Program Elective Module 4 - Positive Call Management

In this Telepro Online Program-Positive Call Management online training course we will review techniques for effectively saying "no" to a customer and managing some difficult situations. This course will explain techniques for dealing with forceful customers, how to effectively say “no” to a customer and how to list common negative habits in call management.

From $17.50

Vendre votre idée

Ce cours comprend des outils et des techniques pour vous aider à déterminer ce que l’auditoire souhaite et a besoin, des méthodes pour évaluer leurs besoins, ainsi qu'une structure pour organiser et présenter un bon discours.

From $19.50