Business Training

This Email Etiquette online training course is designed for all employees and explores the best practices for using email effectively and efficiently and presents five principles of good communication that will improve the quality of your email and ensure that your messages have the desired effect. Learn how to format an email; strategies for managing email; and how to apply the principles of good communication to email.

This Enhancing Your Speaking Skills online training course is designed for anyone who needs to improve public speaking and oral presentation skills. This course contains information on visual aids, verbal signposts, and planning and organizing material. Your self-confidence will increase as you master your material and learn effective, successful public speaking methods.

This Establishing Rapport online training course is designed for sales employees and explores the third step in the Systematic Selling process. Everyone has a different behavioral style; however, they can be broadly classified into one of four categories. By recognizing which category your prospect fits into, you can modify and apply certain established rapport-building techniques. This course will arm you with the knowledge and skills to quickly establish a relationship with your prospect, so that you can make a sale effectively.

Ce cours examine les éléments les plus importants d’une supervision réussie, en portant une attention particulière sur les individus et les compétences organisationnelles.

This From Peer to Supervisor online training course is designed for supervisory employees. This course will help you make the transition from being a peer to managing the people you used to work with. We will give you strategies for handling the move from co-worker to supervisor and review some responsibilities that new supervisors find challenging.

The Fundamentals of Ownership Thinking online training course will explain the importance of ending cultures of workplace 'entitlement' while taking the learner through the exciting and revolutionary Ownership Thinking methodology. This course will explore will basic financials to your employees, the basics of the Ownership Thinking Model, and how to identify Key Performance Indicators.

Ce cours de formation en ligne Gestion de projet a été conçu pour les gestionnaires de projet et les employés participant dans le processus de gestion du projet. Une connaissance de base de la gestion de projet peut apporter de la valeur aux personnes et aux parties prenantes de l'organisation. Les quatre modules de ce cours vous aideront à mieux comprendre les principes fondamentaux de la gestion de projet et à améliorer vos compétences.

Ce cours de formation en ligne Gestion de projet : Comment se préparer a été conçu pour les gestionnaires de projet et les employés participant dans le processus de gestion du projet. Vous apprendrez comment diviser un projet en plusieurs phases afin de mieux contrôler des éléments livrables d’un projet. Le cours aborde divers sujets tel le cycle de vie du projet (PLC), les éléments livrables, les structures de support organisationnelles et les influences organisationnelles clés pouvant affecter un projet.

Ce cours de formation en ligne Fondements de la gestion de projet est destiné aux employés impliqués dans le processus de gestion de projet. Il permet de mieux comprendre le rôle et les responsabilités générales du chef de projet en ce qui a trait au lancement, la planification, la conception, l'exécution, le suivi, le contrôle et la clôture d'un projet.

Ce cours de formation en ligne Gestion de projet : Objectifs et parties prenantes a été conçu pour les gestionnaires de projet et les employés participant dans le processus de gestion du projet. Ce cours vous aidera à établir un énoncé de mission et des objectifs de projet significatifs et réalisables, à gérer les attentes des parties prenantes et à mener des évaluations de faisabilité du projet tout au long de son cycle de vie. Comprendre le rôle et la motivation des parties prenantes d’un projet individuel permettra à l’équipe du projet de rédiger un énoncé de mission qui n’est pas seulement significatif mais réalisable.

This Getting the Appointment online training course is designed for sales employees and explores strategies for securing an appointment with a potential client. This course will help you plan and prepare an effective sales call to your client, such that you are able to achieve the objectives you set out for the call.

This Handling Obstacles online training course is designed for sales employees and this course explores the sixth step in the Systematic Selling Process. In this course you will learn how to transform a prospect’s obstacles into opportunities for improving their business, thus coming one step closer to completing the sale.

This How to Build a Profitable Customer Base online training course is designed for C-suite and business analysis employees. Most business profitability analyses are centered around products and services. However, what if customer analysis was also key in making a business profitable? This course explores the concept and applicability of customer profitability analysis.

This Identifying Objectives online training course is designed for sales employees and explores the fourth step in the Systematic Selling process. It provides the knowledge and skills for salespeople to transition smoothly from establishing a rapport with the prospect to positioning their company as the solutions partner of choice. Identifying key stakeholders is just the first step.

This Interpreting Financial Statements online training course is a four-part course and is designed for business professionals from various industry sectors to learn how to use financial statements and to manage business finances. This course explores how to use financial statements, profit and loss statements cash flow statements, and manage your business finances.

This Introduction to Financial Statements online training course discusses the three financial statements that are commonly used to understand a company’s economic performance: the balance sheet, the income statement, and the cash flow statement. We will outline the purpose and use of these financial statements and the role they play in keeping an organization accountable to its stakeholders.

This online Introduction to Risk Management training course lays the foundation for understanding business risk. It examines the topic of risk, places it in a historical context, views it from the perspective of business, and takes a detailed look at how corporate-wide risk management is faring today, and what can be done to improve it.

This Investing 101 online training course is designed for banking employees and anyone seeking information about the basics of investments. This course explores the basics of stocks and the stock market, as well as some techniques for researching and analyzing stock. It also explores practical steps you can take to build your own portfolio.

Ce cours de formation en ligne Gestion du temps a été conçu pour toute personne souhaitant gérer son temps plus efficacement. Ce cours aborde les rudiments de la gestion du temps et présente des outils pour établir des objectifs, tenir des registres et planifier votre temps. Il comprend des méthodes pour identifier les activités moins rentables et les pertes de temps, ainsi que des suggestions pour s'en débarrasser.

This online Leadership for the Future training course is a five-part program designed to help you develop the skills and attitudes you need to take an efficient and effective leadership role in your organization. The program will lead you through the process of becoming an effective leader in an organization, including ideas for personal development, the creation and implementation of vision, and working with people.

This Leading Your Resources online training course is designed for all leaders in an organization or anyone seeking a leadership role. Leading people involves more than a vision and the ability to communicate is also a strategic activity. This course looks at the strategic aspects of leading people and will explore the skills you need to lead and motivate your human resources and skills for talent mining and team building.

Ce cours de formation en ligne Étiquette du courriel a été conçu pour tous les employés. L’étiquette du courriel consiste en l’ensemble des règles non écrites qui régissent les communications par courriel. Ces règles facilitent la communication et rendent les courriels plus efficaces. Le présent cours vous permettra d’acquérir les compétences qui vous permettront de communiquer efficacement par courriel.

This Maintaining Rapport online training course is designed for employees who interact with internal or external customers on the telephone. It is important that employees create a positive customer experience and positive impression with each call. In this course, you will learn how to increase customer understanding and rapport by communicating effectively, keeping the customer involved and connected, encouraging the customer to ask questions, and using a value-added ending.

This Making a Recommendation online training course is designed for sales employees and explores the fifth step in the Systematic Selling process. One, that can be made more effective by tailoring the benefits to the prospect’s behavioral style. This course provides you with the knowledge to identify and present prospect-focused recommendations to foster a mutually beneficial business relationship.

This Managing Change online training course is designed for supervisors, managers, and all employees tasked with managing change. This course outlines the skills required to manage organizational change and prepare for it. Once these management processes are set, you can continue to reinforce the change so that it becomes commonplace and part of the organization’s culture.