Business Training

This Sales: Qualifying Prospects online training course is designed for Sales Employees. This course explores techniques and methods that will help find and qualify prospects, how to pursue a prospect, how to determine where to invest your time for the best potential payoff and how to make a qualifying call.

In this Sales: Team Effectiveness online training course, a sales force leader will learn how to get a sales team organized, motivated, and focused on results. This course will present suggestions and tools for creating a cohesive team, developing a high level of commitment to goals, and coaching sales professionals for improved performance.

This Sales: Telephone Skills online training course identifies the specific selling techniques and strategies that salespeople need to be effective over the phone. This course provides suggestions for relieving the anxiety of picking up the phone, checklists to make sure you are prepared for that all important conversation, and techniques for polishing your over-the-phone approach.

This Selling Your Idea online training course includes tools and techniques to help you determine what the audience wants and needs, methods to gauge their needs and a structure for organizing and formatting a good presentation. This course also deals with conquering the anxiety that often accompanies such assignments and presenting the most effective presentation.

Ce cours de formation en ligne Service à la clientèle de qualité vous apprendra de nouvelles façons de fournir un service de qualité, de traiter avec les clients dans des situations difficiles, de créer un environnement confortable pour les clients et les collègues, d'établir des lignes de communication positives et d’avoir davantage confiance en vous et vos aptitudes.

This Shaping the Market to Your Advantage online training course is designed for management employees who want to make a significant contribution to their business through more effective buying. We will teach you about Strategic Purchasing, which is the use of ways of approaching and interacting with a supply market to gain maximum sustained advantage for the buying organization, and how it can be applied to your own business environment.

In this Social Media Marketing online training course, we will discuss Social Media and the role of Social Media Marketing; we will identify commonly-used Social Media platforms and explain the significance of each in a marketing context, and we will discuss the various aspects of developing a Social Media Marketing plan.

This Strategic Management Certificate online training course is designed for management employees, entrepreneurs, and accounting professionals. This course provides up-to-date management advice. The modules in this course are: Enabling the Next Generation Enterprise; Customer Profitability Analysis; Applying the Balanced Scorecard; Implementing Process Management; Strategic Partnering; and Implementing Self-Directed Work Teams.

This Strategic Management of Your Organization online training course provides an important tool for strategically managing an organization’s performance. This course will show what is involved in implementing a balanced scorecard in an organization. The balanced scorecard seeks to ensure the proper execution of strategy and to balance an organization’s current performance against the long-term health of the organization.

This Succeed as a Supervisor online training course details the most important elements of successful supervision, with attention to both people and organizational skills. There are tools and techniques for making the most of the talents of the work group, personal skill assessments, and methods for organizing and managing the workflow.

This Systematic Selling online training course is a nine-module course, designed to improve your professional selling skills. You will learn professional selling techniques and develop your own strategies for applying them to your market. This course will give you a highly effective process for planning, conducting, and reviewing your critical selling activities.

This TelePro® online training Program is essential for anyone who interacts with internal or external customers over the telephone. This comprehensive program offers twelve modules designed to develop the interpersonal skills of anyone who interacts with internal or external customers on the telephone. To be efficient and successful, professional service representatives must develop effective telephone skills.

These Telepro-Connecting with the Customer online training courses are suitable for all reps as a base program and as the sole program for reps who have minimal need for the more interactive skills of the other courses. These courses focus on improving the customer experience by improving the learner's ability to connect with the customer.

These Telepro-Managing the Call online training courses focus on those skills necessary for managing the call and are more suitable for those who must use the skills of listening, questioning, and controlling the interaction to bring the call to a timely and appropriate response. These courses include; effective listening, questioning skills, establishing control of the call, and regaining control of the call.

This Telepro-Communicating Through Accents online training course outlines techniques to communicate effectively when speaking with someone whose first language is not English. “Communicating through Accents” addresses the skill of listening through accents and speech that is difficult to understand in order to maximize communication effectiveness. This course provides strategies for developing good listening habits.

In this Telepro-Holding and Transferring online training course you will learn how to put customers on hold and make transfers professionally and courteously. This course will cover using the hold feature, proper procedures for putting a customer on hold, how to reconnect with a customer after using the hold feature, how to effectively transfer calls and how to maintain positive control of the call.

In this Telepro Online Program-Positive Call Management online training course we will review techniques for effectively saying "no" to a customer and managing some difficult situations. This course will explain techniques for dealing with forceful customers, how to effectively say “no” to a customer and how to list common negative habits in call management.

This Time Management online training course is designed for anyone wishing to manage their time more efficiently. This course addresses the nuts and bolts of time management and includes tools for setting goals, keeping logs, and planning your time. It includes methods for identifying low pay-off activities and timewasters, along with suggestions for getting rid of them.

This Understanding Financial Statements online training course is designed for all employees. It introduces information about the fundamentals of reading and understanding financial statements. It shows how various work activities can and do affect the financial health of an organization, and introduces concepts, examples, and knowledge that non-financially oriented decision makers should know.

This Using Leadership Basics online training course will provide the fundamental skills for leading a group: defining the task, establishing a vision, gaining commitment, and building relationships. This course guides you on how and when to use various leadership styles and gives smart techniques to help leaders direct the efforts of others.

Ce cours comprend des outils et des techniques pour vous aider à déterminer ce que l’auditoire souhaite et a besoin, des méthodes pour évaluer leurs besoins, ainsi qu'une structure pour organiser et présenter un bon discours.

This Writing Effective Emails online training course is designed for employees and employers in any industry. A properly formatted and well-written email will ensure what you write is easily understood and will reflect favorably on you and your company. This course will outline the advantages and challenges of email, correct grammar and formatting and the importance of the active voice in emails.